Help the IT specialist fix the grammar in this tech support ticket by dragging the correct phrases.
The physical screen that I replaced yesterday is working fine, but the new antivirus software which we downloaded this morning is showing a strange error.
The physical screen that I replaced yesterday is working fine, but the new antivirus software which we downloaded this morning is showing a strange error.
replaced
In an English relative clause, the relative pronoun (that or which) already represents the object. Adding an extra pronoun like "it" at the end of the clause (a "resumptive pronoun") is a common error for Turkish speakers, but it is grammatically incorrect in English.
downloaded
Just like the first blank, the software is already represented by "which." We just need the verb "downloaded" without repeating the object as "it."
Relative clause
Restrictive vs non-restrictive: this distinction changes meaning. The students who passed celebrated = only those who passed. The students*, who passed,** celebrated* = all students passed and all celebrated. One missing comma flips the meaning of the entire sentence.
A relative clause = dependent clause modifying a noun. Restrictive (essential, no commas) vs non-restrictive (extra, commas required).
Diagnostic: remove the clause. Does the sentence still identify the right noun? Yes → non-restrictive (add commas). No (now ambiguous) → restrictive (no commas).
Pronoun
Pronoun vs noun: nouns name explicitly (Sarah, the book). Pronouns substitute and point back (she, it). Pronouns are a closed class (you can't invent new ones easily), while nouns are open (new ones appear constantly). The main complication: pronouns still carry case marking that nouns have lost.
A pronoun replaces a noun or noun phrase. Types: personal, demonstrative, relative, interrogative, reflexive, indefinite.
Diagnostic: every pronoun must have a clear antecedent (the noun it replaces). If the reader can't tell which noun a pronoun refers to → ambiguity error.
Word order
English (SVO) vs other patterns: English relies on word ORDER to show who does what (Dog bites man ≠ Man bites dog). Inflected languages (Latin, Russian, German) use case endings and can scramble order freely. In English, changing order changes meaning or requires special constructions (inversion, cleft sentences).
Word order = how English marks grammatical relationships. SVO is the default; fixed adjective order; adverb placement varies by type.
Diagnostic: does your sentence sound "off" even though all word forms are correct? → probably a word order issue. Try moving the element back to default SVO position.
Object
Object vs subject: the subject does the action; the object receives it. The cat (subject) chased the mouse (object). In English, word order (SVO) determines which is which — subject before verb, object after.
An object is the entity a verb acts upon: direct (I read the book), indirect (I gave her a book), or prepositional (I waited for him).
Diagnostic: ask "[verb] what/whom?" after the verb. The answer is the direct object. Ask "to/for whom?" for the indirect object. After a preposition? Prepositional object.
Clause
Clause vs phrase: a clause has a subject + verb (she runs); a phrase does not (in the morning, running fast). This is the first distinction to make when analysing sentence structure.
A clause is a grammatical unit built around a verb: independent clauses make complete sentences; dependent clauses attach to them as modifiers or complements.
Diagnostic: find the verb. If there's a subject doing or being something → clause. If there's no subject-verb pair → phrase.
B1 | Intermediate
B1 vs B2: B1 handles standard everyday communication and simple opinions. B2 handles abstract topics, sustained arguments, and nuanced register. If you can chat about your life but struggle to debate an issue or write a formal essay, you're B1.
B1 is the intermediate CEFR level: independent handling of familiar topics, second conditional, basic passive, reported speech, and linking words for cause and contrast.
Diagnostic: can you read a newspaper article on a familiar topic and summarise the argument? Comfortably → B2. Struggle with abstractions → still B1.
Medium
Medium vs Easy: Easy has one obviously correct answer and clearly wrong distractors. Medium has one correct answer but plausible distractors — you need to actually know the rule, not just guess from sound.
The Medium tag filters for A2–B1 challenges with realistic difficulty: one rule per question, plausible alternatives, everyday contexts.
Diagnostic: if you're scoring 90%+ on Easy, move here. If you're below 60% on Medium, go back to Easy for that topic. Target 70–80% accuracy for maximum learning.