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Guide the bakery owner in refusing a customer's unrealistic request for a 50% discount on a custom wedding cake. Keep the tone friendly but firm. Select ALL the appropriate responses!
The correct answers are I'm afraid we can't offer a 50% discount, but I would be happy to include some complimentary cupcakes with your order!, While I'd love to help out, our prices for custom cakes are fixed., and Unfortunately, we aren't able to discount custom orders, as they require highly specialized ingredients.
When refusing a customer, softening phrases like "I'm afraid," "While I'd love to help," and "Unfortunately" help maintain a positive relationship. Offering an alternative (like complimentary cupcakes) or a brief explanation (specialized ingredients) softens the blow of the rejection.