Help the busy project manager politely decline a Friday afternoon meeting without ruining her coworker's weekend. Drag the correct words to complete the email.

Hi Tom,

Thanks for the invitation. I'd love to join, but unfortunately I'm completely booked this afternoon. I'm afraid I won't be able to make it. Let's catch up next week!

Best, Sarah

I'd love to join, but unfortunately I'm completely booked this afternoon. I'm afraid I won't be able to make it.

"I'd love to" is a very common, polite way to show you want to do something before you have to say no.

"Unfortunately" is a professional adverb used to introduce bad news softly.

"I'm afraid" is a classic softening phrase used in business English to mean "I am sorry to tell you that..." (It has nothing to do with being frightened here!)