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Complete the tech support chat log by choosing the best verb forms for this chaotic customer interaction.
Customer: "I forgot _________________________ my laptop last night, and now it won't turn on."
Agent: "Since the battery might be completely drained, try _________________________ it into a different wall outlet to see if that helps."
to charge
We use forget + to infinitive when someone fails to do a necessary action or task. The customer didn't remember that they needed to charge the laptop.
plugging
We use try + -ing to mean "do something as an experiment to see if it solves a problem." The agent is suggesting an experiment to see if a different outlet fixes the issue.